Call us for a free Consultation on: 0800 028 4551

Terms of Service

Castle Associates is a consultancy providing employment law professionals for redundancy, disciplinary and grievance problems at Companies; they will accompany and support you at your Company during any internal meetings and can provide additional support with letters, email, and any correspondence.

Castle Associates specialize in dealing with grievances, discipline, and redundancies with over 40 combined years of experience. We are a consultancy providing professional advisors and representatives for the internal process. We are, however, NOT a firm of solicitors.

Our Service

We aim at all times to provide a high-quality service and a standard of care to put you at ease.

Quality matters

Castle Associates are determined to obtain the best outcome for our clients; this also means explaining things clearly, communicating promptly and trying to resolve the case as soon as possible. However, there are no guarantees of results during the internal process.

Standard of Service

We strive to achieve a successful outcome in your case as quickly as possible. We also endeavor to respond quickly to your calls and keep you fully informed of your case.

Our drive is to ensure that the service we provide presents value for money for you and everything that you discuss with us or arises in connection with your case is entirely in the strictest of confidence.

Complaints procedure

If you are dissatisfied in any way with our service that you are receiving, contact the representative you are dealing with in the first instance.

If the issue has not been properly resolved, you can contact our Complaints team either in writing or by email complaints@castleassociates.org.uk

Terms

If you use our service you have deemed to have agreed to all of our terms and conditions contained in this letter:

To pay any sums due to the use of our service.

To abide by all the terms and conditions together with any amendments (both of which are non-negotiable) under which the services are offered.

We may suspend or terminate your access to the service without prior notice if you are in breach of any of these terms and conditions or any revised terms and conditions that we may from time to time impose. Any such suspension or termination of the service shall be without prejudice to:

  1. any claim which we may have against you or any third party for any loss or damage (including without limitation consequential loss or damage) sustained by us as a result of such breach by you; and

  2. any sums already paid or payable; and

  3. any other rights accrued hereunder.

Fees

As you know we charged £63 plus VAT (total £75.60) per hour, this will be for any work undertaken by your representative; the following list is not exhaustive:

  1. Any correspondence to and from the company                             

  2. Reading any materials and preparation

  3. Anytime at meetings, including pre-meetings with rep         

  4. Anytime traveling to and from meetings

  5. Preparation and production of personal notes                           

  6. Production of strategy and statement of case.

  7. Any reasonable expenses (which will be explained to you first)

Note: Any calls by YOU to your representative are free for the first 15 minutes and you will not be charged, however, if they exceed this time limit you will be charged.

If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £35. Once the payment of the deposit has been taken an admin charge of £50 is payable in the event of cancellation and are services have not been used. Money left over on your account and not reclaimed within 6 months of the final invoice is non-refundable.

Invoice Payments

All of our charges are subjected to VAT and this will be added to all invoices. Once you have been notified that the deposit amount has been exhausted your account must stay in credit of a minimum of £100 for us continue working on your behalf.

If we have to issue court proceedings against you for non-payment of invoice this will incur administration charges of £150 plus court costs.

Without prejudice to our other rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend or cancel the provision of services to you.

I agree and accept all the terms and conditions of Castle Associates on payment of the deposit.

Terms and Conditions: 
  • The information on this site and all communication with Castle Associates and our affiliates are subject to our Terms of Service.
  • We offer a free initial consultation, thereafter all consultations and services provided are subject to our costs andTerms of Service.
  • We [The authors of this website and sub-domains] accept no liability arising from the use of, or any part of, or reliance on the information contained within this website, and its respective pages or downloads. The content is not intended to be legal advice, and you should not rely upon it in any respect to any specific situation you may be facing.

The Help you need when you need it.

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your first call is free and with no oblgation.

Call us today on 0800 028 4551 or request a call back

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Testimonials

5

After a very distressing time in my employment caused by bullying and discrimination I finally found Castle Associates. I was very impressed by the speed and service provided by Castle Associates. I would strongly recommend this company and know from my own experience they are genuine.

Nisha

5

From the moment I met Laura from Castle Associates I felt at ease and confident that she would ensure that I would be well represented. Until that point the whole situation felt very one sided, with me feeling as if I would never get the chance to properly present my side of the argument.

Kevin