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Specialist Grievance, Disciplinary
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Appraisals & Performance Management Skills

In any economic environment it is important that businesses get the best from their staff. This one-day course will enable delegates to understand performance management at work and how to operate a policy successfully, using best practice when preparing for and conducting appraisal with their staff.

Who the course is for

This course is suitable HR and personnel professionals, employee relations managers, line managers, supervisors, anyone involved in managing staff and need to have a grasp managing performance within an agreed framework of planned goals, objectives and standards.

Performance management systems are fundamental in helping staff to understand the standards required and expected from them. This helps the staff to be able to prioritise their work and know how it fits into the overall aims of the organisation. Good performance management includes the identification of staff development needs, and ensuring that individuals have the knowledge and skills needed to make the organisation successful.

Course Content

By the end of this session you will have an understanding of how to manage performance by engaging staff in agreeing objectives, setting standards and giving feedback. Learning is contextualised through the use of case studies and the opportunity to practice the skills learned through role-play in a safe environment.

Course Outline

  • What is performance management and how to make it an accepted and normal part of the life of an organisation?
  • Role and responsibilities of managers.
  • The purpose of appraisal and the ‘do’s and don’ts’ of the appraisal meeting.
  • Setting performance objectives and monitoring individual performance.
  • Giving effective feedback, dealing with and improving poor performance.
  • Understanding the legal implications of not following best practice through an examination of case studies.

The Help you need when you need it.

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your first call is free and with no oblgation.

Call us today on 0800 028 4551 or request a call back

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