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Managing Conflict Within the Workplace

This is a practical course to enhance the ability of those managers with responsibility of any line management to deal effectively with conflict situations within the workplace. Managers, supervisors and line managers can often spend a disproportionate amount of their time dealing with situations in a formal process, when they could have dealt with them in a less formal way, “nipping the issue in the bud”. There are often signals of a conflict, which has not been recognised, missed or just ignored.

Business Need

This course is suitable HR and personnel professionals, business owners, managers at all levels and anyone interested in managing workplace conflict more effectively. It is designed to help managers identify the optimum time to intervene where relationships between colleagues are beginning to deteriorate, impacting on productivity, customer service, quality of product and, ultimately, the bottom line.

What you will learn

This practical course will give participants the confidence to approach these difficult issues in a non-confrontational way and minimise the need for formal processes with their inherent, resultant relationship difficulties.

Course Outline

  • To consider how you currently deal with conflict
  • How to identify the signs and issues early on
  • To identify ways to reduce the effects of disputes in your team
  • To identify techniques that you can use with your team
  • To practice using different techniques to minimise the likelihood of conflict turning into formal procedures

Were here to help when you need it.

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We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

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Testimonials

5

Advice was clear and direct.

Karen

5

Always an excellent service. Prompt call back and helpful advice. Would recommend the company every time.

Lisa

5

The adviser was brilliant! Knowledgeable, personable, patient and clear. A great deal of quality advice provided in a short time. Thanks a million!

Jody

5

Professional and impartial. I would definitely recommend them!

Gauri

5

Adrian was knowledgeable and provided a good advice. I would definitely repeat the experience.

Dino

5

After sending my initial enquiry, it was promptly responded to by Adrian. He was very helpful, and listened to what I had to say and advised on the next steps. Exceptionally useful information.Thank you.

Steve

5

Adrian was very helpful and demonstrated his knowledge on the matter at hand in a short space of time, followed through with good knowledgeable advice.

T

5

Very useful..spoke to lindsey who gave great advice about how to handle a work grievance .. my only regret is that I did not ring them sooner...

Caroline

5

I dealt with Adrian, he was very sympathetic and understanding. He was concise and helpful. I would recommend this firm to anyone. One of the best. Provided me support and advice during a difficult employment matter.

Arti

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Very helpful & very efficient! Thanks so much, really appreciate services like this!

Natalya