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Managing Conflict Within the Workplace

This is a practical course to enhance the ability of those managers with responsibility of any line management to deal effectively with conflict situations within the workplace. Managers, supervisors and line managers can often spend a disproportionate amount of their time dealing with situations in a formal process, when they could have dealt with them in a less formal way, “nipping the issue in the bud”. There are often signals of a conflict, which has not been recognised, missed or just ignored.

Business Need

This course is suitable HR and personnel professionals, business owners, managers at all levels and anyone interested in managing workplace conflict more effectively. It is designed to help managers identify the optimum time to intervene where relationships between colleagues are beginning to deteriorate, impacting on productivity, customer service, quality of product and, ultimately, the bottom line.

What you will learn

This practical course will give participants the confidence to approach these difficult issues in a non-confrontational way and minimise the need for formal processes with their inherent, resultant relationship difficulties.

Course Outline

  • To consider how you currently deal with conflict
  • How to identify the signs and issues early on
  • To identify ways to reduce the effects of disputes in your team
  • To identify techniques that you can use with your team
  • To practice using different techniques to minimise the likelihood of conflict turning into formal procedures

Were here to help when you need it.

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We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

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Testimonials

5

Had the most sound advice today. Very friendly and honest application to my questions great support. A big thank you.

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5

Really useful and helpful. Would recommend.

Stacey

5

The advice given has helped me progress forward in my forthcoming misconduct meeting and I know where to access further legal assistance should I need it.

Steve

5

Most thorough advice I have received while looking for guidance on my employment question. I felt reassured and well listened to, thanks so much for taking the time to go through the details of my case.

Marina

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Very informative conversation with the adviser. Made me feel like someone cared and wanted the best for my welfare.

Marija

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I received fantastic advice and had all my questions clearly answered. Was also given very helpful advice in a very constructive and reassuring manor. Highly recommended.

Kevin

5

Quick response, great service and advice, patiently listened to my case and was able offer valuable advice and reassurance. Would go to them again should need be.

Laura

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Without the representatives support I am not sure I would have got through this journey. I truly mean that. You have gone above and beyond. You are wonderful at your job, I couldn’t have wished for anyone better. Thank you again.

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Quick response, great service and advice. Patiently listened to my case and was able offer valuable advice and reassurance. Would go to them again should need be.

Laura

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Brilliant advice from Castle Associates in regards to my employment matter I now feel confident to appeal my dismissal. Thanks again.

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