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Managing Conflict Within the Workplace

This is a practical course to enhance the ability of those managers with responsibility of any line management to deal effectively with conflict situations within the workplace. Managers, supervisors and line managers can often spend a disproportionate amount of their time dealing with situations in a formal process, when they could have dealt with them in a less formal way, “nipping the issue in the bud”. There are often signals of a conflict, which has not been recognised, missed or just ignored.

Business Need

This course is suitable HR and personnel professionals, business owners, managers at all levels and anyone interested in managing workplace conflict more effectively. It is designed to help managers identify the optimum time to intervene where relationships between colleagues are beginning to deteriorate, impacting on productivity, customer service, quality of product and, ultimately, the bottom line.

What you will learn

This practical course will give participants the confidence to approach these difficult issues in a non-confrontational way and minimise the need for formal processes with their inherent, resultant relationship difficulties.

Course Outline

  • To consider how you currently deal with conflict
  • How to identify the signs and issues early on
  • To identify ways to reduce the effects of disputes in your team
  • To identify techniques that you can use with your team
  • To practice using different techniques to minimise the likelihood of conflict turning into formal procedures

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

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Testimonials

5

I spoke to Lindsay at Castle and she was beyond helpful good honest practical advice without the hard sell! Would highly recommend I feel ready for my meeting tomorrow armed with lots of facts.

Sharron

5

I spoke to Lindsey this morning on the phone and she helped me so much. Due to face a disciplinary my first one with some complications she offered me some amazing advice. Top service and will use again if I ever need to.

Amy

5

Excellent customer service. Very supportive, pointing to the right directions. Very happy with their advice.

Hasan

5

Great advice, excellent service.

John

5

After being made redundant totally out of the blue I contacted Castle Associates regarding the process. They gave me excellent clear and concise advice on how my case had been handled and pointed out the failings in this.

Trevor

5

Castle Associates called me as agreed but I missed the call whilst driving. They did however call again in the early evening to offer brief but very valuable advice. The solicitor to whom I spoke was friendly, helpful and very knowledgeable in the field of employment law.

Heather

5

The adviser at Castle Associates made me feel at ease when speaking to her over the phone and gave me a push in the right direction. She had excellent knowledge, advice, and was very professional. 5/5 customer service.Thank you!

Naqeebah

5

Had some excellent advice in helping me with my questions thank you so much for your help.

Terry

5

Great advice thank you so much for your time and ringing me back so quick.

Donna

5

Excellent service, fast and extremely knowledgeable, put my mind at rest. Thank you for your help.

Bev