What an amazing team. I recently found myself on suspension after a call of mine was monitored by the company I work for. I felt at the time that it was unfair and did acknowledge the mistake straight away. The company decided to proceed to a disciplinary and I was amazed as I had an exemplary record over my 5 years of service. When I contacted Castle Associates for guidance and help they put me through to the adviser who explained straight away what they felt was the issue and advised in a calm and helpful way. The adviser was brilliant and very much about being honest and upfront. Felt like I had support for the first time since the allegation. I paid the fee and was put in touch with a local trade union rep who was instrumental, fantastic and a true professional. He sat me down and reviewed everything. Asked questions, liaised with the company on my behalf and took all the worry and pressure away from myself and the family. There isn't enough good words in the English dictionary to describe how brilliant he was and is. I could not thank him enough. After the hearing I felt that I was unable to remain with the company so I decided to hand in my resignation and the company accepted straight away with a full notice period being paid. The allegations to best of my knowledge have been dropped also. I can finish by saying that if anyone reads this review and is in a circumstance were you have been brought to a disciplinary and you feel that its not right then definitely ring Castle Associates. Amazing team and would recommend the representative to anyone. Thank you to the telephony team and the lady who advised me also.