Dealing with a formal employee complaint effectively is crucial as it can make-or-break a working relationship. A grievance should be addressed fairly and without unreasonable delay with the aim being to resolve it as soon as possible.
Grievances are concerns, problems or complaints that employees raise with their employer. All employers should have a formal written grievance procedure, which has been communicated to staff and is available to them.
The grounds for grievance can vary widely and include bullying, harassment, discrimination, unlawful deduction of wages, unfavourable treatment for being a whistle-blower or any other form of unfair treatment.
Do you have an employee who has raised a grievance? Once a grievance or concern is brought to your attention, you have a duty to deal with this in the correct way, in line with the ACAS code of practice.
This can be costly, time consuming and often can be disruptive to the business. We’re on your side. Our experienced advisors are on your side, striving to provide you with a practical solution to minimise the cost and disruption to your business.
We will provide you with a tailor made solutions for your business, whether it is running the whole or just part of the process, this could include the following:
Carrying out the investigations, including interviews
Provide an independent chair for the hearing or appeal
Provide the written response to the employee
Provide advice and support throughout the process
Providing a mediation service