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Christmas Closure  – Our office will be closed from the 22nd of December at 12pm and will reopen on the 2nd of January at 9am

Christmas Closure  – Our office will be closed from the 22nd of December at 12pm and will reopen on the 2nd of January at 9am


Effective Date: 1st January 2021

Terms and Conditions

Castle Associates is a consultancy providing employment law professionals for redundancy, disciplinary and grievance problems at Companies; they will accompany and support you at your Company during any internal meetings and can provide additional support with letters, email and any correspondence.

Castle Associates specialise in dealing with grievances, discipline and redundancies with over 40 combined years of experience. We are a consultancy providing professional advisors and representatives for the internal process. We are, however, NOT a firm of solicitors.

Our Service

We aim at all times to provide a high quality service and a standard of care to put you at ease.

Quality matters

Castle Associates are determined to obtain the best outcome for our clients; this also means explaining things clearly, communicating promptly and trying to resolve the case as soon as possible. However, there are no guarantees of results during the internal process.

Standard of Service

We strive to achieve a successful outcome in your case as quickly as possible. We also endeavour to respond quickly to your calls and keep you fully informed with your case.

Our drive is to ensure that the service we provide presents value for money for you and everything that you discuss with us or arises in connection with your case is entirely in the strictest of confidence.

Complaints procedure

If you are dissatisfied in any way with our service that you are receiving, contact the representative you are dealing with in the first instance.

If the issue has not been properly resolved, you can contact our Complaints team either in writing or by email    office@This email address is being protected from spambots. You need JavaScript enabled to view it.


If you use our service you have deemed to have agreed to all of our terms and conditions contained in this letter:

To pay any sums due for the use of our service.

To abide by all the terms and conditions together with any amendments (both of which are non-negotiable) under which the services are offered.

We may suspend or terminate your access to the service without prior notice if you are in breach of any of these terms and conditions or any revised terms and conditions that we may from time to time impose. Any such suspension or termination of the service shall be without prejudice to:

  • any claim which we may have against you or any third party for any loss or damage (including without limitation consequential loss or damage) sustained by us as a result of such breach by you; and
  • any sums already paid or payable; and
  • any other rights accrued hereunder.


As you know we charge £76.20 plus VAT per hour, this will be for any work undertaken by your representative which could be any of the following, this list is not exhaustive:

1) Any calls and correspondence                                                  2) Reading any materials and preparation

3) Any time at meetings, including pre-meetings with rep         4) Any time travelling to and from meetings

5) Preparation and production of personal notes                          6) Production of strategy and statement of case.

7) Any reasonable expenses (which will be explained to you first)   8) Photocopying


Once the payment of the deposit has been taken an admin charge of £50 is payable in the event of cancellation. Money left over on your account and not reclaimed within 6 months of final invoice is non-refundable. We do not accept cheques.

Invoice Payments

It is important that any invoice sent to you are paid upon receipt, this will ensure that you continue to use our service

All of our charges are subjected to VAT and this will be added to all invoices. Once you have been notified that the deposit amount has been exhausted your account must stay in credit of a minimum of £200 for us continue working on your behalf.


If we have to issue court proceedings against you for non-payment of invoice this will incur administration charges of £250 plus court costs.

Without prejudice to our other rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend or cancel the provision of services to you.

I agree and accept all the terms and conditions of Castle Associates on payment of the deposit.