Raising a grievance

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Raising a grievance

What is a grievance?

A grievance is a problem, concern or a complaint within your company and this can be about anything, which could be about the working environment, someone within the workplace or just unfair treatment. For example.
  • Pay and working conditions
  • Being bullied at work
  • Disagreements with colleges
  • Unfair treatment and discrimination

How to raise a grievance?

Your employer should have a formal procedure or process for raising a grievance whether formally or informally and it is important to follow this process, where possible. You should be able to find details of your employer's grievance procedure and process in your Company Handbook, from HR or Personnel department, on your HR intranet site or even in your contract of employment.

If your employer doesn't have a formal procedure, you can always follow the ACAS Code of Practice.

The Code of Practice sets out standards the best practice of how a grievance process should be run, which is all about fairness and reasonable behaviour that employers and employees are expected to follow in these situations when dealing with a grievance.

Should the grievance be in writing?

Check the workplace grievance policy or company handbook to find out:
  • How to raise a formal grievance
  • who you should send it to

If there is no workplace grievance procedure, you approach your line manager first. If you do not feel comfortable doing that, you should approach someone else you feel comfortable talking to such as another manager or someone in HR.

For advice and support please give us a call for some free advice.

The grievance should be in writing to whoever is most appropriate and should set out the nature of the grievance.

Your letter or email should include:
  • What the grievance is about
  • Any supporting evidence or information
  • What you would like your employer to resolve the problem

If you take out a grievance, it's always a good idea to keep a copy of your grievance and a note of exactly what happens and when.

For advice and support please give us a call for some free advice.

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