Grievance Meeting

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Grievance Meeting

What happens when you raise a grievance?

You have attempted to resolve the grievance informally and as this has not worked the next step was raising the grievance formally in writing setting out your concerns.

Your employer should acknowledge your grievance in writing and invite you to a formal grievance meeting to discuss your grievance in more detail and to understand what outcome would resolve your grievance.

The grievance meeting should be held within a reasonable length of time after you have raised your grievance, this should be inline with their policy or the ACAS code of practice if there is no policy

Who can attend a grievance meeting?

In the grievance invite letter from your employer should set out who will be in attendance, this would normally be a manager who will be investigating your grievance and a note taker or someone from HR to keep a record of the meeting.

You will also be entitled to be accompanied by a companion which would be a work colleague, trade union representative or an official employed by a trade union.

What is the role of the companion?

The role of the companion is to support you by taking notes of what was said, and they are entitled to address the hearing to sum up your grievance, respond on your behalf to any views expressed at the meeting and confer with you during the hearing. However, the companion does not have the right to answer questions on your behalf.

It is important that you take someone with you to the grievance meeting as sometimes these meetings can be difficult, and that extra support is often needed.

If you are not in a trade union, please give us a call as we will be able to provide you with a representative to support you.

What happens at the grievance meeting?

The normal grievance meeting may follow the following steps:
  • The manager investigation your grievance will introduce everyone at the meeting, and they should explain the roles of everyone present and how the process will run.
  • The manager will then ask you to explain your grievance in more detail, asking for any supporting evidence and what you will want to resolve your grievance.
  • You or your companion will set out all the details of the grievance and how it can be resolved.
  • The manager will have some clarification questions for you to respond to.
  • The grievance meeting will be adjourned whilst the manager to carries out any investigations before concluding the grievance.
  • The manager would normally respond in writing within a reasonable amount of time, as set out by the company policy.
  • The grievance will be either upheld or not upheld or on the rear occasions partly upheld and if you are not happy with the outcome you will have the opportunity to appeal to a more senior manager.
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