You have attempted to resolve the grievance informally and as this has not worked the next step was raising the grievance formally in writing setting out your concerns.
Your employer should acknowledge your grievance in writing and invite you to a formal grievance meeting to discuss your grievance in more detail and to understand what outcome would resolve your grievance.
The grievance meeting should be held within a reasonable length of time after you have raised your grievance, this should be inline with their policy or the ACAS code of practice if there is no policy
In the grievance invite letter from your employer should set out who will be in attendance, this would normally be a manager who will be investigating your grievance and a note taker or someone from HR to keep a record of the meeting.
You will also be entitled to be accompanied by a companion which would be a work colleague, trade union representative or an official employed by a trade union.
The role of the companion is to support you by taking notes of what was said, and they are entitled to address the hearing to sum up your grievance, respond on your behalf to any views expressed at the meeting and confer with you during the hearing. However, the companion does not have the right to answer questions on your behalf.
It is important that you take someone with you to the grievance meeting as sometimes these meetings can be difficult, and that extra support is often needed.
If you are not in a trade union, please give us a call as we will be able to provide you with a representative to support you.