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Call us for a free Consultation on: 0800 028 4551

Handling Difficult Conversation

One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.

In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Who the course is for

This day’s programme is for all levels of managers, supervisors and HR professionals who have to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. This course will equip managers with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.

What you will learn

The course is set out with a safe to enable to role-play and environment where delegates will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

The course aim is to give the delegates the skills to handle difficult conversations without damaging the employment relationship, thus increasing management competency and effectiveness.

Course Outline

  • Face the problem
    · The elephant in the room
  • What is a difficult conversation?
    · When should I speak to the employee?
  • Feedback to the staff
  • Prepare and plan in advance:
    · Gather information
    · Check your policies
    · Think about your approach and the outcome
  • Communication skills you will need:
    · Keeping in control
    · Questioning and listening skills
  • Techniques you can use:
    · Body language and rapport
  • Structure the conversation:
    · Prepare your template
    · Hold the conversation
    · Solutions, follow up action, support and feedback

The Help you need when you need it.

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

Call us today on 0800 028 4551 or request a call back

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Just a few of our customers

Testimonials

5

Adrian was very professional and knowledgeable, helped with my query and put my mind at ease.

Julie Simpson

5

After a very distressing time in my employment caused by bullying and discrimination I finally found Castle Associates. I was very impressed by the speed and service provided by Castle Associates. I would strongly recommend this company and know from my own experience they are genuine.

Nisha

5

From the moment I met Laura from Castle Associates I felt at ease and confident that she would ensure that I would be well represented. Until that point the whole situation felt very one sided, with me feeling as if I would never get the chance to properly present my side of the argument.

Kevin

5

After working for the same company for many years my Daughter was made redundant. Before we looked into any legal aspect of the way the selection process was managed we felt that the whole process had been unfair and discriminatory.

Joe

5

I just wanted to say a personal thank you for the support provided by your organisation to my staff at a very difficult time.

Katie

5

After twenty five years working for a business I was suspended without warning and threatened with disciplinary action. I received very valuable support and professional help at a very difficult time.

Andrew

5

I have used the services of Castle Associates on two occasions. In both cases I have found them to be professional, caring and thorough. They helped me through the minefield of employment laws and in both cases the conclusion was extremely satisfactory.

David

5

As I had a disappointing experience with my own union, I was apprehensive to instruct Castle Associates to act on my behalf, however after speaking to Mark Ferron (MD) he instantly gained my complete trust and confidence.

Gagandeep

5

I was involved in being beaten up at work by a colleague who committed GBH on me resulting in a bleeding mouth, bruising and two fractured ribs. There were no witnesses and my employer seemingly attempted to get us both sacked regardless.

D of Leicester

5

I recently had to use Castle Associates to help me with a grievance process I had taken out against my employer. They guided and advised me through a very stressful process and I truly believe the outcome (which was good) was down to the representation I had.