One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.
In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.
This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.
This day’s programme is for all levels of managers, supervisors and HR professionals who have to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. This course will equip managers with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.
The course is set out with a safe to enable to role-play and environment where delegates will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.
The course aim is to give the delegates the skills to handle difficult conversations without damaging the employment relationship, thus increasing management competency and effectiveness.