Handling Difficult Conversation

One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.

In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.