Our Head Office will be closed for the Bank Holiday from 5pm on 24th May 2019, and will reopen on 28th May 2019 at 9am. Please email us with your enquiry and we will get back to you once the office is open.

Call us for a free Consultation on: 0333 772 0611

Handling Difficult Conversation

One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.

In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Who the course is for

This day’s programme is for all levels of managers, supervisors and HR professionals who have to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. This course will equip managers with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.

What you will learn

The course is set out with a safe to enable to role-play and environment where delegates will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

The course aim is to give the delegates the skills to handle difficult conversations without damaging the employment relationship, thus increasing management competency and effectiveness.

Course Outline

  • Face the problem
    · The elephant in the room
  • What is a difficult conversation?
    · When should I speak to the employee?
  • Feedback to the staff
  • Prepare and plan in advance:
    · Gather information
    · Check your policies
    · Think about your approach and the outcome
  • Communication skills you will need:
    · Keeping in control
    · Questioning and listening skills
  • Techniques you can use:
    · Body language and rapport
  • Structure the conversation:
    · Prepare your template
    · Hold the conversation
    · Solutions, follow up action, support and feedback

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

Call us today on 0333 772 0611 or request a call back

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Testimonials

5

Very clear and practical advice. The adviser knows his field well and was very understanding. Will definitely recommend.

Carol

5

The adviser was helpful and his advice was most valuable and has helped me make an informed decision about my future action. Thank you very much.

David

5

When I requested a call back, the response was very prompt. I felt supported and that I was being listened to. The adviser took the time to explain things to me and the advice was extremely helpful. Thank you so much!

Karen

5

Excellent service. Free legal on call advice, the advice was to the point, the adviser was very kind, and I was given time to explain everything. I didn't feel rushed of the phone, you are given time to decide if you want to use the service, there is no pressure from them. God sent!

Annick

5

Excellent straight talking advice. No nonsense or jargon. Much appreciated

Julie

5

I feel confident with the advice I was given today. I am glad I joined Castle Associates.

Char

5

Great service straight to the point legal advise would recommend it to everyone and anyone.

Jan

5

So friendly and helpful thank you so much. Precise advice that really was useful and explained in an easy to understand manner, would definitely use them again.

Anonymous

5

Really helpful initial free advice on an employment law issue. Friendly and approachable which made the call really easy and informative. Definitely recommend the service.

Liz

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Great service, received valuable and sympathetic advice that helped to clarify my legal situation. Strongly recommend this service to anyone looking for initial legal advice on employment matters.

Andrew