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Handling Difficult Conversation

One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.

In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Who the course is for

This day’s programme is for all levels of managers, supervisors and HR professionals who have to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. This course will equip managers with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.

What you will learn

The course is set out with a safe to enable to role-play and environment where delegates will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

The course aim is to give the delegates the skills to handle difficult conversations without damaging the employment relationship, thus increasing management competency and effectiveness.

Course Outline

  • Face the problem
    · The elephant in the room
  • What is a difficult conversation?
    · When should I speak to the employee?
  • Feedback to the staff
  • Prepare and plan in advance:
    · Gather information
    · Check your policies
    · Think about your approach and the outcome
  • Communication skills you will need:
    · Keeping in control
    · Questioning and listening skills
  • Techniques you can use:
    · Body language and rapport
  • Structure the conversation:
    · Prepare your template
    · Hold the conversation
    · Solutions, follow up action, support and feedback

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

Call us today on 0333 772 0611 or request a call back

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Testimonials

5

Very helpful 15 minute consultation. Would be happy to consult again. Many thanks.

Dillip

5

I got a call back from them on the same day and it's been very helpful and understanding,Many thanks

Chelsea

5

What an amazing team. I recently found myself on suspension after a call of mine was monitored by the company I work for. I felt at the time that it was unfair and did acknowledge the mistake straight away.

David

5

Fantastic support and high quality service in a difficult time of my life. I got clear advice on my rights and would definitely recommend Castle Associates to anyone.

Hannah

5

Brilliant advice. Gave me fantastic invaluable advice on my situation and I would definitely highly recommend using them.

Harminder

5

From a very horrible 2 years of grievances with my work manager and work place of 10 years. I unfortunately was left at a dismissal hearing with no representation or Union member to help me show and explain my side of the issues involved.

Mandie

5

I emailed last night and received a call back this morning from the adviser. She was extremely patient and helpful. Thank you.

Indie

5

Emailed for some advice and my call was returned in less that 12 hours - very happy with advice given.

Billy

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Very helpful answering my queries, they got in touch very quickly and provided with free advice over the phone.

Geiverson

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I appreciated the time with an adviser who lead important information to me and was very supportive.

Mohammed