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Handling Difficult Conversation

One of the most challenging parts of managing staff especially performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.

In a workplace context these skills can help promote productive and engaged teams and a better-managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. It covers techniques for addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Who the course is for

This day’s programme is for all levels of managers, supervisors and HR professionals who have to conduct challenging conversations with staff, perhaps about their behaviour, results, or actions. This course will equip managers with the necessary confidence, knowledge and skills to engage with people from a productive and focused position.

What you will learn

The course is set out with a safe to enable to role-play and environment where delegates will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

The course aim is to give the delegates the skills to handle difficult conversations without damaging the employment relationship, thus increasing management competency and effectiveness.

Course Outline

  • Face the problem
    · The elephant in the room
  • What is a difficult conversation?
    · When should I speak to the employee?
  • Feedback to the staff
  • Prepare and plan in advance:
    · Gather information
    · Check your policies
    · Think about your approach and the outcome
  • Communication skills you will need:
    · Keeping in control
    · Questioning and listening skills
  • Techniques you can use:
    · Body language and rapport
  • Structure the conversation:
    · Prepare your template
    · Hold the conversation
    · Solutions, follow up action, support and feedback

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

Call us today on 0333 772 0611 or request a call back

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Testimonials

5

I spoke to Lindsay at Castle and she was beyond helpful good honest practical advice without the hard sell! Would highly recommend I feel ready for my meeting tomorrow armed with lots of facts.

Sharron

5

I spoke to Lindsey this morning on the phone and she helped me so much. Due to face a disciplinary my first one with some complications she offered me some amazing advice. Top service and will use again if I ever need to.

Amy

5

Excellent customer service. Very supportive, pointing to the right directions. Very happy with their advice.

Hasan

5

Great advice, excellent service.

John

5

After being made redundant totally out of the blue I contacted Castle Associates regarding the process. They gave me excellent clear and concise advice on how my case had been handled and pointed out the failings in this.

Trevor

5

Castle Associates called me as agreed but I missed the call whilst driving. They did however call again in the early evening to offer brief but very valuable advice. The solicitor to whom I spoke was friendly, helpful and very knowledgeable in the field of employment law.

Heather

5

The adviser at Castle Associates made me feel at ease when speaking to her over the phone and gave me a push in the right direction. She had excellent knowledge, advice, and was very professional. 5/5 customer service.Thank you!

Naqeebah

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Had some excellent advice in helping me with my questions thank you so much for your help.

Terry

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Great advice thank you so much for your time and ringing me back so quick.

Donna

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Excellent service, fast and extremely knowledgeable, put my mind at rest. Thank you for your help.

Bev