Managing Conflict Within the Workplace

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Managing Conflict Within the Workplace

This is a practical course to enhance the ability of those managers with responsibility of any line management to deal effectively with conflict situations within the workplace. Managers, supervisors and line managers can often spend a disproportionate amount of their time dealing with situations in a formal process, when they could have dealt with them in a less formal way, “nipping the issue in the bud”. There are often signals of a conflict, which has not been recognised, missed or just ignored.

Who the course is for

This course is suitable HR and personnel professionals, business owners, managers at all levels and anyone interested in managing workplace conflict more effectively. It is designed to help managers identify the optimum time to intervene where relationships between colleagues are beginning to deteriorate, impacting on productivity, customer service, quality of product and, ultimately, the bottom line.

 

Course Content

This practical course will give participants the confidence to approach these difficult issues in a non-confrontational way and minimise the need for formal processes with their inherent, resultant relationship difficulties.

Course Outline

  • To consider how you currently deal with conflict
  • How to identify the signs and issues early on
  • To identify ways to reduce the effects of disputes in your team
  • To identify techniques that you can use with your team
  • To practice using different techniques to minimise the likelihood of conflict turning into formal procedures

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We offer support on a wide range of employment law and HR issues. Our dedicated advisors are here to answer your questions and help you with your concerns. Your call is free and with no obligation. Calls may be recorded for monitoring and training purposes.
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