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Managing Under Performance

Performance issues in the workplace, whether capability or conduct, will have an impact in the workplace in terms of: the team morale, productivity, disruption, poor customer service, which in turn is a cost to the business. This one-day course is aimed at equipping managers and supervisors to influence and affect sustained performance improvement. It will provide guidance on how to diagnose problems, make timely interventions and provide a supportive environment to underpin good performance.

Who the course is for

This course is suitable HR and personnel professionals, directors and senior managers, business owner, line managers, supervisors, anyone involved in managing staff in the workplace.

Employees have a contractual responsibility to achieve a satisfactory level of performance and should be given help and encouragement to reach it. Employers are responsible for setting realistic and achievable standards, treating employees fairly, and making sure employees understand what is required.

Performance situations can be more complex and more difficult to deal with than cases of straightforward misconduct.

We will be focusing on poor performance including absenteeism and taking you through ways of approaching these difficult issues.

What you will learn

This course is designed to provide the knowledge, skills and confidence needed to improve the performance of staff by conducting meaningful performance reviews, including role-play and case studies.

Course Outline

  • The purpose of reviewing performance
  1. Be able to conduct informal performance/conduct meetings in the workplace
  • Identifying the benefits and pitfalls of performance management
  • Establishing clear standards of performance
  1. Know how to investigate root cause and differentiate between skill and issues
  2. Managing individual performances though one to ones
  • Aligning organisational/ team objectives with individual objectives/ targets
  • Preparing for the interview: considering past, current and future performance
  • Identifying developmental training/support needs
  • The skills of appraisal interviewing
  • Legal implication and unfair dismissal

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

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Testimonials

5

I spoke to Lindsay at Castle and she was beyond helpful good honest practical advice without the hard sell! Would highly recommend I feel ready for my meeting tomorrow armed with lots of facts.

Sharron

5

I spoke to Lindsey this morning on the phone and she helped me so much. Due to face a disciplinary my first one with some complications she offered me some amazing advice. Top service and will use again if I ever need to.

Amy

5

Excellent customer service. Very supportive, pointing to the right directions. Very happy with their advice.

Hasan

5

Great advice, excellent service.

John

5

Castle Associates called me as agreed but I missed the call whilst driving. They did however call again in the early evening to offer brief but very valuable advice. The solicitor to whom I spoke was friendly, helpful and very knowledgeable in the field of employment law.

Heather

5

The adviser at Castle Associates made me feel at ease when speaking to her over the phone and gave me a push in the right direction. She had excellent knowledge, advice, and was very professional. 5/5 customer service.Thank you!

Naqeebah

5

After being made redundant totally out of the blue I contacted Castle Associates regarding the process. They gave me excellent clear and concise advice on how my case had been handled and pointed out the failings in this.

Trevor

5

Had some excellent advice in helping me with my questions thank you so much for your help.

Terry

5

Great advice thank you so much for your time and ringing me back so quick.

Donna

5

Excellent service, fast and extremely knowledgeable, put my mind at rest. Thank you for your help.

Bev