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Managing Under Performance

Performance issues in the workplace, whether capability or conduct, will have an impact in the workplace in terms of: the team morale, productivity, disruption, poor customer service, which in turn is a cost to the business. This one-day course is aimed at equipping managers and supervisors to influence and affect sustained performance improvement. It will provide guidance on how to diagnose problems, make timely interventions and provide a supportive environment to underpin good performance.

Who the course is for

This course is suitable HR and personnel professionals, directors and senior managers, business owner, line managers, supervisors, anyone involved in managing staff in the workplace.

Employees have a contractual responsibility to achieve a satisfactory level of performance and should be given help and encouragement to reach it. Employers are responsible for setting realistic and achievable standards, treating employees fairly, and making sure employees understand what is required.

Performance situations can be more complex and more difficult to deal with than cases of straightforward misconduct.

We will be focusing on poor performance including absenteeism and taking you through ways of approaching these difficult issues.

What you will learn

This course is designed to provide the knowledge, skills and confidence needed to improve the performance of staff by conducting meaningful performance reviews, including role-play and case studies.

Course Outline

  • The purpose of reviewing performance
  1. Be able to conduct informal performance/conduct meetings in the workplace
  • Identifying the benefits and pitfalls of performance management
  • Establishing clear standards of performance
  1. Know how to investigate root cause and differentiate between skill and issues
  2. Managing individual performances though one to ones
  • Aligning organisational/ team objectives with individual objectives/ targets
  • Preparing for the interview: considering past, current and future performance
  • Identifying developmental training/support needs
  • The skills of appraisal interviewing
  • Legal implication and unfair dismissal

Were here to help when you need it.

   "A reputation built on Success"

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

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Testimonials

5

Had the most sound advice today. Very friendly and honest application to my questions great support. A big thank you.

Kavin

5

Really useful and helpful. Would recommend.

Stacey

5

The advice given has helped me progress forward in my forthcoming misconduct meeting and I know where to access further legal assistance should I need it.

Steve

5

Most thorough advice I have received while looking for guidance on my employment question. I felt reassured and well listened to, thanks so much for taking the time to go through the details of my case.

Marina

5

I received fantastic advice and had all my questions clearly answered. Was also given very helpful advice in a very constructive and reassuring manor. Highly recommended.

Kevin

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Very informative conversation with the adviser. Made me feel like someone cared and wanted the best for my welfare.

Marija

5

Quick response, great service and advice, patiently listened to my case and was able offer valuable advice and reassurance. Would go to them again should need be.

Laura

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Without the representatives support I am not sure I would have got through this journey. I truly mean that. You have gone above and beyond. You are wonderful at your job, I couldn’t have wished for anyone better. Thank you again.

Anonymous

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Brilliant advice from Castle Associates in regards to my employment matter I now feel confident to appeal my dismissal. Thanks again.

Niketa

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Quick response, great service and advice. Patiently listened to my case and was able offer valuable advice and reassurance. Would go to them again should need be.

Laura