Managing Under Performance
Performance issues in the workplace, whether capability or conduct, will have an impact in the workplace in terms of: the team morale, productivity, disruption, poor customer service, which in turn is a cost to the business. This one-day course is aimed at equipping managers and supervisors to influence and affect sustained performance improvement. It will provide guidance on how to diagnose problems, make timely interventions and provide a supportive environment to underpin good performance.
Who the course is for
This course is suitable for HR and personnel professionals, directors and senior managers, business owner, line managers, supervisors, anyone involved in managing staff in the workplace.
Employees have a contractual responsibility to achieve a satisfactory level of performance and should be given help and encouragement to reach it. Employers are responsible for setting realistic and achievable standards, treating employees fairly, and making sure employees understand what is required.
Performance situations can be more complex and more difficult to deal with than cases of straightforward misconduct.
We will be focusing on poor performance including absenteeism and taking you through ways of approaching these difficult issues.
This course is designed to provide the knowledge, skills and confidence needed to improve the performance of staff by conducting meaningful performance reviews, including role-play and case studies.
- The purpose of reviewing performance
- Be able to conduct informal performance/conduct meetings in the workplace
- Identifying the benefits and pitfalls of performance management
- Establishing clear standards of performance
- Know how to investigate root cause and differentiate between skill and issues
- Managing individual performances though one to ones
- Aligning organisational/ team objectives with individual objectives/ targets
- Preparing for the interview: considering past, current and future performance
- Identifying developmental training/support needs
- The skills of appraisal interviewing
- Legal implication and unfair dismissal