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Specialist Grievance, Disciplinary
& Redundancy Support

Managing Under Performance

Performance issues in the workplace, whether capability or conduct, will have an impact in the workplace in terms of: the team morale, productivity, disruption, poor customer service, which in turn is a cost to the business. This one-day course is aimed at equipping managers and supervisors to influence and affect sustained performance improvement. It will provide guidance on how to diagnose problems, make timely interventions and provide a supportive environment to underpin good performance.

Who the course is for

This course is suitable HR and personnel professionals, directors and senior managers, business owner, line managers, supervisors, anyone involved in managing staff in the workplace.

Employees have a contractual responsibility to achieve a satisfactory level of performance and should be given help and encouragement to reach it. Employers are responsible for setting realistic and achievable standards, treating employees fairly, and making sure employees understand what is required.

Performance situations can be more complex and more difficult to deal with than cases of straightforward misconduct.

We will be focusing on poor performance including absenteeism and taking you through ways of approaching these difficult issues.

What you will learn

This course is designed to provide the knowledge, skills and confidence needed to improve the performance of staff by conducting meaningful performance reviews, including role-play and case studies.

Course Outline

  • The purpose of reviewing performance
  1. Be able to conduct informal performance/conduct meetings in the workplace
  • Identifying the benefits and pitfalls of performance management
  • Establishing clear standards of performance
  1. Know how to investigate root cause and differentiate between skill and issues
  2. Managing individual performances though one to ones
  • Aligning organisational/ team objectives with individual objectives/ targets
  • Preparing for the interview: considering past, current and future performance
  • Identifying developmental training/support needs
  • The skills of appraisal interviewing
  • Legal implication and unfair dismissal

The Help you need when you need it.

We offer support on a wide range of employment law and HR issues. Our dedicated adviser are here to answer your questions and help you with your concerns. Your call is free and with no oblgation. Calls may be recorded for monitoring and training purposes.

Call us today on 0800 028 4551 or request a call back

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Very helpful and pleasant manner

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Very helpful and pleasant manner

Peter

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Excellent service

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Adrian was very professional and knowledgeable, helped with my query and put my mind at ease.

Julie Simpson

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The Best Employment support and advice

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After a very distressing time in my employment caused by bullying and discrimination I finally found Castle Associates. I was very impressed by the speed and service provided by Castle Associates. I would strongly recommend this company and know from my own experience they are genuine.

Nisha

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Outstanding support when I needed it

5

From the moment I met Laura from Castle Associates I felt at ease and confident that she would ensure that I would be well represented. Until that point the whole situation felt very one sided, with me feeling as if I would never get the chance to properly present my side of the argument.

Kevin

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The best kind of support when you need it the most

5

After working for the same company for many years my Daughter was made redundant. Before we looked into any legal aspect of the way the selection process was managed we felt that the whole process had been unfair and discriminatory.

Joe

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TUPE transfer- fantastic service

5

I just wanted to say a personal thank you for the support provided by your organisation to my staff at a very difficult time.

Katie

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Help when needed most

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After twenty five years working for a business I was suspended without warning and threatened with disciplinary action. I received very valuable support and professional help at a very difficult time.

Andrew

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First class service

5

I have used the services of Castle Associates on two occasions. In both cases I have found them to be professional, caring and thorough. They helped me through the minefield of employment laws and in both cases the conclusion was extremely satisfactory.

David

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A company you can trust!

5

As I had a disappointing experience with my own union, I was apprehensive to instruct Castle Associates to act on my behalf, however after speaking to Mark Ferron (MD) he instantly gained my complete trust and confidence.

Gagandeep

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When you need REAL help, this company gives REAL help! Very pleased!

5

I was involved in being beaten up at work by a colleague who committed GBH on me resulting in a bleeding mouth, bruising and two fractured ribs. There were no witnesses and my employer seemingly attempted to get us both sacked regardless.

D of Leicester

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